FAQs
How do I get started with my window or door purchase?
We offer free in-home consultations with NO obligation to you. Fill out the “Get in Touch” form on our site, call us at 610-433-4196 or stop in today to schedule! Andy will visit your home with samples, take measurements, show you your options, make suggestions, answer your questions and give you pricing. For doors, he can even take a picture of your home and show you how your new door will change your home’s look. We also have a beautiful, newly remodeled showroom in Allentown where you can see full-sized samples of a door with sidelites, a bay window, sliding patio door, windows, and more. No appointment necessary!
What products/brands do you carry?
Here at Penn Windows & Doors, we only install OKNA custom vinyl windows and sliding patio doors (manufactured in Bristol, PA) and ProVia steel and fiberglass doors and storm doors (manufactured in Ohio).
We install OKNA double hung, sliding, casement, awning, picture and hopper windows, as well as bay and bow windows, specialty shaped windows (arched and quarter arches) as well as their 3 lines of sliding patio doors. Vinyl windows come in a variety of exterior colors, interior laminates, and have design options such as decorative hardware, grids, and obscure glass. We install both replacement and new construction style (nailing fin) windows depending on the application.
ProVia offers gorgeous steel and fiberglass doors with countless design, glass and hardware options that help you personalize and beautiful your home. We can install everything from a simple fire-rated door between your garage and home to a stunning door, sidelite and transom unit with decorative glass and modern hardware that will make you the envy of the neighborhood. ProVia storm doors offer basic options through retractable screen and decorative full glass storm doors that you want to see year round.
We do NOT install wood windows or doors, Bilco doors, skylight windows, storm windows, sunrooms, siding, gutter, exterior shutters, awnings or wood or vinyl screen doors.
What is your warranty? Product warranties?
Penn Windows & Doors gives all customers a free 10 year service and workmanship warranty with any installation. This warranty “click here for full warranty details” works in conjunction with the manufacturer’s warranty and covers the labor for all covered warranty work and parts 10 years after installation. It also covers our workmanship – meaning the quality of our installers’ work – giving you peace of mind that your job is correctly installed, sealed, leveled, and solid. Caulk has a 1 year warranty. Any warranty work or questions – simply call the office at 610-433-4196 or email the owner directly at erin@pennwindows.com.
After the 10 year period, we’ll still service your windows and doors! There’s a service/trip fee charged. Just ask when scheduling your appointment for the current rate. Be aware – manufacturers cover most parts for the lifetime of your home, but they do NOT cover shipping. Shipping charges could apply at any point and are passed on to the customer without markup.
Please click here for the OKNA warranty
Please click here for the ProVia warranty
Do you have a showroom? Do I need to schedule an appointment to visit the showroom?
Yes, we have a beautiful, newly renovated showroom at 1518 Union Boulevard in Allentown! We’ve been in this location since 1951, so you’ve probably driven past us at some point. We have full-sized samples of products – a door with sidelites, a bay window, sliding patio door, windows, and more.
No appointment necessary! Our showroom is open Monday through Friday 8am – 5pm and Saturdays 10am – 2pm.
Please check the website, Google listing or Facebook for special Holiday hours. We are CLOSED ALL SATURDAYS from Thanksgiving weekend through the 1st weekend of January.
Do you repair windows or doors? Do you sell parts?
No, unfortunately we do not repair windows or doors that we did not install.
We do not replace glass (unless we installed that window originally and the manufacturer still exists and can send us a new glass unit).
We do not sell window or door hardware, sweeps, weatherstripping, caulk, coil, or any other items.
We do not sell windows or doors, we are not a distributor. We install everything we sell.
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